Refund Policy

Flowpayz Limited Refund Policy

At Flowpayz Limited, we strive to deliver high-quality video ads that meet and exceed your expectations. However, we understand that there may be situations where you may wish to request a refund. This Refund Policy outlines the terms and conditions for refunds.

Eligibility for Refunds:

• Refunds will only be considered if the request is made within 7 days of receiving the final video ad delivery.
• You may request a refund if the service delivered does not meet the agreed-upon specifications as outlined in the initial order.
• Refunds are not applicable once the video ad has been approved or published.

Non-Refundable Circumstances:

• Custom or bespoke orders that have been agreed upon and approved by the customer are non-refundable.
• If the service has already been substantially delivered (i.e., more than 50% of the work completed), no refunds will be issued.
• Refunds are not applicable for any revisions requested after delivery as per the revision policy.

How to Request a Refund:

• To initiate a refund, please contact us at Contact@Flowpayz.com with your order number, reason for the refund request, and supporting documentation or examples of the issue.
• Refund requests will be reviewed, and we may ask for additional information to assess the situation.
• Approved refunds will be processed within 5-10 business days.

Changes to the Refund Policy: Flowpayz Limited reserves the right to update this Refund Policy at any time. Any changes will be reflected on this page.